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General Terms and Conditions of Sale of Cette


Prior

The customer acknowledges to contract exclusively in accordance with the general stipulations at issue, from which can only be deviated with the explicit and written approval of Cette. Any additional and following orders will be effected under acceptance of the mentioned general terms and conditions. If one of the clauses stipulated below should lose its validity, this will by no means result in the invalidity of the remaining clauses.

Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian

1. Free right of replacement and return
The consumer has the right to inform the seller that he abandons his purchase, within 14 days following the day of product delivery, without payment of any fine and without motive given. The purchase of any article shall only become final after this return period of 14 days has expired. For further information, we refer to article 7, in which the right to abandon the purchase is explained. Please note that, during this period of 14 days, the delivered goods shall only be used in order to be checked – as is also common when trying on in a store - and that the articles shall be returned with their original tickets, labels as well as in the original packaging. Any other use or damage of the articles and/or packaging implies that the consumer has purchased the article. Cette is authorized to produce evidence by means of photography. It is only with the explicit approval that she can decide to take back these goods at payment of a compensation for any damages, the sum of which she has to stipulate.

2. Delivery/shipping charges
Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.

Shipping expenses will always be mentioned separately and explicitly upon booking an order.

3. Prices and methods of payment

All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.

Payments shall be done by debit or credit card. Unless agreed otherwise, the agreement shall only be concluded after payment as above. Cette reserves the right to refuse certain payment methods anytime after credit rating investigation. Every shortcoming in complying with these general conditions, the customer not observing the agreement he made, grants Cette the right either to stop and postpone deliveries, without considering any term of notice, or to terminate the current agreement, without prejudice to the right to claim the damages actually to be proven. The same applies in case of bankruptcy of the customer, application for composition, entry into a collective debt settlement, dissolution with claim in liquidation and/or suspension of payments of the customer.

4. Refusal of orders
Cette reserves the right to refuse any on-line order. Cette can take this decision at her own discretion without any further motivation. Cette shall immediately inform the customer in case she decides not to execute an on-line order. Valid orders via the Cette Webshop can only be placed in the following languages: Dutch, French and English.

5. Retention of title
All articles remain the exclusive property of Cette until full payment.

6. Protection of personal data
Cette commits herself not to provide, sell or hand over your personal data to third parties under any circumstances, and not to use your personal data for commercial or promotional actions (except companies belonging to the Cette Group). Cette strictly observes the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data. You can write a letter to the address mentioned in article 10, if you do not wish to be contacted for commercial or advertising actions. If, beyond the control of Cette, a third party should get hold of the personal data of her customer(s) or abuse them causing damage to the customer, before actively claiming damages, the customer shall give Cette the opportunity to either first address this third party or undertake the necessary steps to stop the damage and/or to address this third party by non-voluntary intervention and/or indemnity for the damages claimed by the customer on behalf of Cette.

7. Legal information on right of return
Right to abandon sale
The consumer has the right to inform the seller that he abandons his purchase within 14 days following receipt of the article, without payment of a fine or without motive given. This condition is fulfilled if the article is returned on time. Anyway, articles are returned at consumer’s charge and risks. The articles shall be return to the address mentioned in article 10.
Consequences of the return
If the consumer wishes to exercise his right of return, both parties shall return all articles and payments received, as well as, if necessary, any potential advantages arising from the possession of the article or the payment. Damages for possible decrease in value can be claimed, in case the quality of the articles has declined.

8. Guarantee
The Belgian legally stipulated guaranties are applicable, unless explicitly deviated from.

9. Competent court and law
The courts of the district of Brussels, applying Belgian law, are competent for any dispute concerning these conditions.


10. Contact details

cette intimoda NV
Industrielaan 28, Bus 11
9320 Erembodegem

Registered Office: 'cette intimoda NV', boulevard Louis Mettewie, 95/34 – 1080 Bruxelles.
VAT N°: BE 0402.182.586

Legally represented by managing director : Alexis Patoux

Operational responsable: Marketing Manager : Kelly Vander Haeghen

E-mail:
cette.orders@cette.com (orders) of info@cette.com (general)
Phone:
+32 53 85 95 30
Fax:
+32 53 85 95 31
By letter :
cette intimoda NV - Industrielaan 28, Bus 11 - 9320 Erembodegem – België

Bank accounts:

BNP Paribas Fortis: BE37 2100 8409 6628 (GEBABEBB)

KBC Bank:  BE59 4354 1200 2126 (KREDBEBB)

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